We spent one night in July 2016 at this property, and had an excellent stay. The deco of the property is fresh, and we were also treated well as diamond members.
Pre-Check In Communications
The Hyatt Centric was proactive in their communications. On the last minute, I decided I wanted a shuttle from the port to the hotel, given that the hotel is some ways from the port, and we arrived after dark. Arranging transport last minute was quick and painless, and our driver was there as promised. It was 27 USD (925 UYU) for the 20 min ride from the port to the hotel in Pocitos, and they supplied a Mercedes (the alternative is BMW).
Check In/Check Out
Not as quick, but still painless. When I arrived, the Director of Operations came out and introduced himself and thanked us for being diamond members, while the FD did our check in.
Check out was quick, no problems with the bill.
We booked the Pre-Opening rate, which includes breakfast at the lobby restaurant, but the FD encouraged us to eat at the Club Lounge on the 13th floor instead. We had to inquire about the times of service at the lounge for breakfast (printing it on the card like a regular HR would have been helpful).
Although we opted for points, we found a welcome amenity in our room. It consisted of a bottle of Uruguayan red wine, six macaroons, and some fruit. There was also a personalized welcome note from the Director of Operations.
We booked a regular King room, but were upgraded to a Club King with River View on the 10th floor. It’s 49 sq m, and contemporary in design, with three distinct areas.
Sleeping/work areaThis area is carpeted, and the King room is in the middle of the room. The decor is very Room & Board, with hanging lamps, and fabric headboards. The bedside tables are generously-sized, and they also have USB chargers by the wall for your electronic devices. The TV faces the bed.
The work desk is a little bit small, has a work lamp (not adjustable), and power plugs. There’s also a little booklet with things to do, and room service, on a very hipster clipboard.
This area is hardwood, and there’s a floor-to-ceiling window featuring view of the river. Part of the view was obscured by a room to the right of the room, so you can peep into the living area of another hotel guest.
There’s a nice fabric sofa, table, and an extra fabric armchair. Our welcome amenity was on the table. There’s also a cabinet facing the sofa, which contains the fridge (really cold!), an electric kettle, and an Illy coffee machine.
This area is tiled, and in the form of a long rectangle. The bathroom has a rather open concept, but you can close it off with two barn-style doors, one accessed from the bedroom area, and one from the entryway. The toilet/bidet can be closed (but not locked), and there’s a walk-in shower with rain shower and wand.
The sink and dresser is pretty long. There’s a actually a chair if you want to sit at the dresser, with amenities like cottonwool.
On the top floor of the hotel (13th), it’s decently-sized, and offers a great view of the River.
We only went during hors d’oeuvres and breakfast service, so I’m not sure if it’s open throughout the day. Both services are hosted. It’s slightly odd that the hosts ask for my room number only after I’ve taken my food.
The hors d’oeuvres has no hot option, but quite a bit of complimentary alcohol. There are several desserts, one salad option, breads, cheeses, olives, etc.
The breakfast selection is continental. I found the pastry to be on the hard side of things, and I prefer my pastries to be warm and flaky.
Friendly and efficient.
Food and beverage
On the expensive side of things (over 900 UYU for a room service hamburger). We ended up walking a little to a sushi place 6 mins walk from the hotel for our dinner.
This is a lovely property. I love the design of the hotel, and they obviously did a good job getting it ready – I couldn’t tell that it just opened one month ago. I’d return to this property in a heartbeat if I’m in Montevideo again.